10 strategies to increase sales in a Call Center
Call centers have gone from being simple call centers to becoming real growth engines for companies. It is no longer just […]
Lead Generation
Lead Generation
Lead Generation
Top 10 BPO software you should be using in 2025
In the coming years, the BPO (Business Process Outsourcing) industry will continue to be a cornerstone for the operational efficiency of
Lead Generation
How to close a sales call over the phone that ensures conversions
Telephone sales remain a key channel for many companies. Closing an effective sale over the phone is not just a
Lead Generation
10 estrategias para mejorar el servicio de los Contact Center en Colombia
Offering quality service is not only crucial, but necessary to ensure customer loyalty and stay on top of the market.
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7 Infobip alternatives you should know about in 2025
A company’s ability to deliver efficient and personalized customer experiences has become a key differentiator. Infobip has been an undisputed leader
Lead Generation
8 Use Cases of WhatsApp Business API for Contact Centers
The current use of API in WhatsApp has become an indispensable tool for different roles within a company. Contact centers need
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8 ways to improve the manager administration of a Contact Center
Contact centers are more than just call centers; they are the heart of the interaction between your company and your
Lead Generation
Top 10 Contact Center Solution Providers in 2025
Contact centers have become a key part of delivering exceptional customer experiences and optimizing relationship management. However, finding the right solution
Lead Generation
How to easily implement IVR surveys from Beex
Knowing your customers’ opinions is key to improving service and building strong relationships. Interactive voice response (IVR) surveys are a
Lead Generation
6 IVR software you should know about in 2025
IVR (Interactive Voice Response) systems have become essential tools to improve customer service , automate processes and optimize the flow of communication
Lead Generation
Current situation of the BPO sector in Colombia in 2025
The Business Process Outsourcing (BPO) sector in Colombia continues to be an economic pillar , not only for its capacity to generate
Lead Generation
What is FCR and why is it important for a Contact Center?
One of the most revealing and valuable indicators is the First Call Resolution or FCR. There are various indicators to evaluate the